Clutch Policies

At Clutch, we've built a reputation of providing our customers with the best possible service and shopping experience. To that end, we commit to you that we will always do everything in our power to make your experience as a Clutch customer stand out as superb. Please read below to learn more about specific aspects of our service, and don't hesitate to contact us with questions, comments, or suggestions at handbags@clutchbend.com or (541) 306-3099.

AUTHENTICITY
Clutch is an authorized retailer of all designer brands presented. We sell only authentic merchandise and do not sell replicas, seconds, or otherwise imperfect merchandise.

RETURNS/EXCHANGES
If, for any reason, you are not completely happy with any purchase, we are glad to accept returns or exchanges of any unworn items with tags still on, accompanied by a receipt, postmarked up to 14 days after you have received the item.

We reserve the right to refuse returns under any of the following circumstances. Under these circumstances, the return will be immediately sent back to the customer and is ineligible for refund:

*The returned item shows signs of use or wear
*Personal property is found within any pockets or compartments of a handbag
*The returned item is improperly packaged by the customer (sent back without original or other tissue packaging or sent back in too-small of a container), leading to damage that renders the item unsellable.

RESOLVING PRODUCT DEFECTS
Although we only purchase our merchandise from designers who sell high quality products, please let us know if you discover a defect in any of our products. Within one year of purchase, we'll be glad to work with you to get a repair or replacement or arrange an acceptable solution. This guarantee applies to product defects, not damage from excessive wear.